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8 Signs That Tell You Need To Change Your Payment Gateway

  • April 26, 2022
  • 5 min read
8 Signs That Tell You Need To Change Your Payment Gateway

Other market rivals may be able to offer you better payment alternatives, higher conversion rates, or a broader selection of services. So maybe it’s time to seek another method of payment.

Not all digital payments are the same. Before making a move, consider how a new payment method may influence your customers and your bottom line. Before deciding, do the math to see whether your current provider fits all of your company’s criteria. The following are the most common reasons for switching payment processors.

When it comes to payments, technology must always be ready

1. Technology

When your current payment provider reports frequent failures, your company suffers from unplanned interruptions. Payment processing issues may cost you money as well as customers. Every second that elapses is a missed chance for your company.

Sign up for and explore their test environment before working with a provider to ensure that their system goes above and beyond technology. To give you more control over your payments, look for a system that provides integration, technology, reliability, and scalability.

2. Unthought-out user experience

The payment flow must be well-designed since the checkout method is the most critical aspect of the sales process. Visitors to your website or app must be able to pay without being redirected to an external source. When a payment provider delivers an out-of-date system, your best option is to switch to a more reliable one.

3. A merchant’s account has been closed

A poor business plan, for example, might result in the closure of a merchant account.

Termination may be traumatic, especially if your company was accepted by the payment provider and then unexpectedly terminated after many weeks or months of payment processing for no apparent reason. As a result, before enrolling for a merchant account via a PSP’s website, always double-check the provider’s allowed business kinds and countries. This will save you a lot of time and concern.

4. The conversion rate is meager

If your website’s a poor conversion rate, your checkout process is probably unorganized and long, with user redirections and diversions. If you’re considering moving cashfree payment gateway, make sure your new provider has a solution that gives a fantastic user experience, adheres to industry standards, and incorporates conversion-boosting features like one-click payment and cross-selling.

5. Protection against fraud is either poor or non-existent

Because online payments are inherently prone to fraud, ensure that the payment gateway you’re thinking about uses encryption and tokenization. They must also be PCI Level 1 compliant and provide a choice of fraud protection and multilayer security features. If you utilize an excellent anti-fraud system, you will save time and money.

If you think your current payment provider is not providing enough security, it is time to change. Data security is crucial, especially when dealing with payments, and has a significant impact on your company’s bottom line and image.

6. Your requirements are not being satisfied

Needs change over time, especially as your organization grows. What if your current processor cannot manage your transaction volume or achieve your growth objectives? If your existing payment gateway provider cannot meet the additional criteria, consider switching.

It is not always necessary to switch to a different alternative immediately soon. To achieve these new, stringent regulations, you may need the aid of a second provider. Look for a firm that can assist your company in expanding by giving services. Additional customized features may be necessary to optimize the operations of your business.

If you’re unsure if another payment option will meet your business’s needs, consider posting both alternatives on your website for a few months and observing how your company performs. Following that, you’ll be able to determine which option is best for your company, making a final decision simple.

7. Transparency in fees is a concern

Are you positive you aren’t paying more than necessary? When comparing plans and rates, visit the payment processor’s website for a detailed breakdown of charges to know precisely what you’re paying for. Additional fees may accumulate over time, making some providers more expensive than they seem.

8. There is inadequate help

When it comes to beginning an online business and receiving payments via your website, you need a payment gateway that responds quickly. Because it is a financial subject, every problem must be rectified as soon as feasible. You don’t want to lose customers due to poor service from a payment source.


When a company expands, its needs change, and an out-of-date payment gateway’s services are no longer enough. Consider switching payment providers in favor of one that will work with you as a business partner, speaking the same language and enabling your firm to thrive as you want.

Switching payment gateway should not be complicated or disruptive to your website’s payment process. If you make the correct decision, your new payment partner will walk you through the process, making it as simple as possible while ensuring that your transactions are completed.

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