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How Is AI Changing the Marketing Perception?

  • October 14, 2022
  • 7 min read
How Is AI Changing the Marketing Perception?

Marketers must know consumers’ perceptions of their products to foster a favorable relationship. The ability of a corporation to persuade customers to trust its products is crucial for perception in marketing.

The development of a strong brand and improving customer experiences are the focus of the marketing perception theory. The brand is the representation of an organization that consumers will learn to identify.

By enhancing brand perception and consumer experiences, AI is altering how people view marketing. With the use of AI, it is simple to examine customer browsing patterns on business websites. This is a way to ascertain their needs and direct them toward solutions.

Additionally, it makes proactive customer care possible. This enables companies to swiftly spot client problems before clients are even aware that they exist.

What is the Marketing Perception?

Consumer reaction to a company’s goods and services is known as market perception of consumer’s marketing perception. A corporation with a good reputation and great customer experience may be thought to provide goods that are worth purchasing. As well as being a wise investment for investors. Negative perceptions show that customers and investors do not have a favorable opinion of a company.

How AI Improves the Consumer’s Marketing Perception?

AI improves the marketing perception by providing top-notch customer service and brand reputation. Therefore, customers have a positive response to your customer products and services.

The following are ways AI is providing top-notch customer service and branding to customers:

1.   It Provides Round-the-Clock Support for Customers

Customers prefer flexible service. All year long, brands must be accessible to consumers and responsive to their needs. It may be made possible through automated customer support.

AI can be programmed to respond to frequently requested inquiries. This helps to save time for both customers and customer service representatives.

When AI is available, customers don’t have to wait in a phone or chat queue to speak to a representative. This is because most tasks can be assisted by AI operations.

It enables businesses to provide always-on customer care and handle problems as they come up. Customers may now have their questions answered 24 hours a day without having to wait a long time to hear back.

These improve customer satisfaction and customer service. And it would also enhance brand reputation and foster more customer loyalty. Therefore this improves marketing perception.

2.   Efficient Customer Service

AI can automate processes to deliver services more quickly. This is because AI may screen a customer’s request. It then determines how to best manage it when they contact the business with a question about customer support.

An operational AI chatbot can handle a client request in its entirety. While another request might refer the consumer to the most qualified professional. Operational AI can help provide AI systems for real-life commercial purposes to engage customers about a product.

If a customer has their order number and wants to verify the status of their order, AI might be able to do it over the phone or online. After placing a purchase, if a customer needs to make changes, they’ll probably want to speak with a representative, who the AI can point them toward.

3.   Personalized Customer Experiences

Businesses must develop experiences that stick with their clients and become a part of their life. Artificial intelligence aids in the analysis of consumer data and important metrics. It makes product or service recommendations to clients based on their purchasing histories.

Huge data sets can be analyzed by AI, which can also be used to determine location and weather information and offer relevant content to clients.

AI models can be trained on consumer data and stored in model catalogs. These AI models can then be used to send customers relevant content via the appropriate channels and at the appropriate time.

By giving customers information that is pertinent to them, companies have integrated AI into their systems. And this has strengthened their client relationships. This has improved communication and transparency.

4.   Assisting Customers To Make Better Purchasing Decisions

Customers now interact with brands across devices, therefore individualized touchpoints are necessary. This will help support the customer’s decision-making process.

Bots can deliver precise solutions to a specific problem by learning from recurrent problems. These bots can guide customers on why a particular product is a need for them.

5.   More Communication Mediums To Reach Customers

Businesses can incorporate AI into a variety of communication channels. For instance, a business might use AI for its email, text messages, online chats, and phone systems.

Regardless of the customer’s preferred method of communication, this can assist in reaching them. Because businesses may connect via all of these platforms, it can also enable them to increase their consumer base.

6.   AI Guarantees More Customer Security

Many clients value the increased security and privacy that AI can provide. Customers don’t have to worry about revealing their account numbers, addresses, or dates of birth because AI doesn’t require human interaction.

AI though needs to be regulated. AI regulations that are mandatory would help stop technology from violating human rights. Moreso, regulation may be able to guarantee that AI improves security rather than harms people’s lives.

Customer service representatives are also trained to preserve sensitive information. This may increase their confidence and encourage clients to divulge it more readily.

7.   Helps To Promptly Send Alerts to Customer

Businesses can teach AI to remember customers by sending them emails and SMS. They might inform clients of sales, payment due dates, and other critical changes. Customers may then be able to take preventative measures regarding problems like late payments.

This is useful since, if a consumer forgets to pay a bill, it can result in account problems that a representative would need to assist with. Receiving a notification before the problem arises is useful. This is because this can take time and potentially annoy the consumer.

It’s a terrific technique to enhance customer engagement. This is because customers frequently decide to sign up for these alerts. The marketing team can share adverts with this AI system, and your team can communicate policy revisions.

8.   Helps to Advertise Products

AI can suggest substitutes or add-on items to the customer’s order. Both the marketing group and the customer care division can benefit from this.

AI can propose things to customers. So, customer care employees who work in retail can concentrate on other aspects of the customer experience. A customer’s wants can be fully met by you and your service team if you and they advertise your goods and services.

9.   AI Assists To Develop a Strong Brand Strategy

Any well-known marketer who is asked what their plan is for success will simply state it. Any digital marketing organization’s success depends on a well-executed plan. Marketers would create plans before AI, but they would have minimal impact on marketing.

AI improves a company’s strategic pattern. This enables it to set its brand strategy apart from that of its rivals.

10. AI Can Help Secure Brands’ Social Media Image             

On social networking sites, people’s beliefs and opinions spread like wildfire. Your company’s reputation online may be legitimately harmed by comments and reviews posted on social media platforms. AI provides sentiment analysis for analyzing reviews.

You should use AI to secure any company pages you have on social networking platforms. An AI-based tool can help you build a strong brand management strategy for your business.


To develop a tailored customer experience plan, AI helps to understand customer behavior and demands. This is done through AI’s ability to collect and analyze customer data in real-time. Therefore this allows businesses to improve marketing perception by offering excellent customer service.

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